I literally only make phone calls on the app now. But what has been #1 reason why they keep getting my money is the app. It was a much better company to use compared to Verizon and what my office had before. I got hooked up with them after my neighbor at home told me about their phone service. Nextiva is the phone service that I use in my office and has been for the past 4 years. I'll start by talking to Nextiva and what they do for me. All I can do is reiterate “prospects beware.” The only reason I have it changed companies as I’m afraid of the amount of time my legacy number will not work because of the porting process at Nextiva. What is that, manipulation? I Purchased a Legacy number and it took for ever to have it ported in. As far as I’m concerned any company that says something like how can I provide you with excellent service is suspect in my mind. If my iPhone can do it then obviously the technology exists. It seems to me the simplest solution is one number that does it all. It took multiple tries to get the fax number to work in the text number is still not working. I will most likely go back too other systems. I have had to complain multiple times about what should have been simple problems and solutions.
Nextiva support phone manual#
Like many things these days they want you to go read about your problem online or in a manual or watch a video.
This is the second time I have tried Nextiva. This system is geared toward medium to large businesses.
Nextiva support phone how to#
Mingle with management on how to improve your pipeline. Its sales and sometimes you don't have what it takes.īelieve me when I say Nextiva is still a great place to work if you get a good start. I hate people blowing smoke about bad leads. I am a firm believer that the job is what you make it. What makes these leads more unfair was that the lead would be placed in your name, but If the person who started the chat reached out to that person then the lead gets placed back in their name and your out of a new lead. People in the chat queues get more activity and are the ones dumping false leads into the pipeline. Due to their policy they are still off limits and if you close them then the employee who gave them the referral form gets paid instead of you. Some of these leads haven't been contacted in 1-3 years. If you send a lead a referral form the lead then becomes the employees for the remainder of their life at Nexiva. Management said they would get it fixed, but truthfully it was out of their hands. People getting thrown great lead opportunities, while others only have emails attached to them with fake numbers. This process continued until there were only a few left. The next half were gone 3 weeks after that. Majority of employees in my new hire class were gone in 6 weeks. When you first start your left only scraps of scraps to try and salvage. Most of the leads have been burnt through. You have to be consistent with your call outs and delivery.
Nextiva has had almost all of their veteran sales reps quit since I started, the majority of their sales managers have quit, and in response they have ramped up number of dials and talk time to the point that making a decent sale takes too long to meet your “metrics.”Įveryday is a battle working here. These are businesses that need their phones up all the time. They usually do anyway because this company is constantly rolling our their newest ideas, that are good for Nextivas future in their eyes, but break their customers phone systems. Worst customer service I’ve heard in a long time, to the point where I sit on hold with customers to make sure service doesn’t talk down to them or treat them in a way that will make them cancel.
This companies support team is not a joke, it is horrible what they do to people. This company says they stand for “amazing service.” They even trademarked it! But when you sell their products and then have doctors offices calling you saying their fax lines worked for a month but now can’t send or retrieve messages, and conference in their support team, you would want to quit too. I can see that consider my manager quit the week after I as hired. I’ve been told that I was hired during a transitional period.